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We offer a full money back guarantee for all faulty items. To qualify, you must email us with the details of the fault within 7 days of the goods arriving and await our reply. We may then ask you to return your goods, which must be received by us within 30 days of the original receipt of the goods, complete with all original packaging and labels intact. As long as these conditions are met, we will happily offer a full refund. Prior to sending your item back, please email us to explain the fault and await our reply. We also recommend, for your own security, that you obtain proof of posting from the Post Office.
Unfortunately, we are unable to accept returns for any other reason than the item is faulty or is not described as on our site. This does not affect your statutory rights as a customer.
If you’re unable to settle a dispute with us (Borg Locks), you can find more information and advice through the EU’s Online Dispute Resolution service. Please use sales@borglocks.us as our main contact email address when submitting.
If a customer chooses to cancel their order once payment has been made, the following rules apply. You must notify us immediately. If the order has been dispatched, the customer may incur a 25% handling charge (to cover admin, banking, merchant charges, supplier charges etc). The remaining 75% will be credited back to the account that payment was made from.
We accept payment by Visa, MasterCard, Switch, Solo, and Delta. All credit/debit card details given to this site are secure and are processed by SagePay Europe Ltd. Any charges will appear on your credit/debit card statement as `Borglocks.com’.
Those wishing to pay via cheque have the option to print an order form and post us their order with payment via cheque. United Kingdom cheques are the only ones accept. Once payment has cleared, your order will be processed and your goods despatched.
All prices quoted on our website are in US Dollars and are non-inclusive of tax. These do, however, include postage and packaging.
If you wish to contact us for any reason, you can email us at customer@borglocks.com
This site and its content is protected by International copyright law. You may not reproduce any part of his website without prior written confirmation from Borg Locks Inc. Please contact copyright@borglocks.com for more information.
Unless otherwise stated, Borg Locks Inc. and/or its licensors own the intellectual property rights for all material on Website Name. All intellectual property rights are reserved. You may access this from Borglocks.us for your own personal use subjected to restrictions set in these terms and conditions.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Borg Locks does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Borg Locks, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Borg Locks shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Borg Locks reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You hereby grant Borg Locks a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
The website tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar.
We operate an email mailing list program, used to inform subscribers about products, services and / or news we supply / publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in `The Policy` above. Subscribers can unsubscribe at any time through an automated on line service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists). The type and content of marketing messages subscribers receive and if it may contain 3rd party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons /tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
We adopt a social media policy to ensure our business and staff conduct themselves accordingly. We will never ask for your user passwords or personal details on social media platforms.
A full range of documents, including code change instructions for all Borg Locks, fixing templates, product literature and installation guides can all be found on our help and support page
If you have any questions or would simply like to discuss a new project, feel free to get in touch by clicking below.
Alternatively, you can call us on 339-204-9155.
Our office address is: 55 Concord Street, Unit 229, North Reading, MA01864
Borg Locks has been designing, creating and distributing its vast range of mechanical access control devices since 1997.
